Seller/Operator Agreement

Last updated: April 27, 2026

This agreement outlines the terms and conditions for motorcycle tour operators who wish to list their services on Travel-Riders. By registering as an operator, you accept this agreement in full.

1. Eligibility Requirements

  • Valid business license and appropriate liability insurance
  • Minimum 2 years of operation in the adventure travel or motorcycle tour sector
  • Positive customer reviews and reputation
  • Compliance with all local and national regulations applicable to guided tours

2. Account Approval

New operator accounts are subject to review by Travel-Riders before the operator may publish tours. Operators will be notified by email when their account is approved. Tour creation is available immediately after registration, but publishing requires an approved account.

3. Listing Requirements

  • Accurate and detailed tour descriptions, including day-by-day itinerary
  • High-quality images (tour hero banner, card thumbnail, and gallery)
  • Clear pricing for all available room and accommodation types
  • Accurate capacity numbers (pilot seats and pillion seats)
  • Up-to-date availability — mark tours as sold out or unpublish them when no longer available

4. Platform Fee and Payments

A platform fee is charged on each booking, as agreed with Travel-Riders at the time of operator onboarding. The fee is deducted from the total booking amount before the operator payout is issued. Platform fees only apply to completed payments (final balance or full payment); no fee is charged on the initial deposit.

Payouts are processed automatically by Stripe Connect after each booking payment is confirmed. Operators must maintain an active Stripe Connect account linked to their Travel-Riders profile in order to receive payouts. Travel-Riders uses Stripe destination charges; your Stripe Connect account is the destination.

5. Booking Deposit Structure

All bookings follow a two-payment model:

  • A 50% deposit is collected from the rider once the operator accepts the booking.
  • The remaining 50% balance is collected before a configurable cutoff window prior to the tour start date. This window is set per operator at onboarding (default: 30 days before tour start). If a customer books within this window, the full 100% is due immediately.

6. Booking Workflow Obligations

  • Respond to pending booking requests promptly. Customers cannot make payment until you accept.
  • When accepting a booking, assign the correct room/accommodation type. This triggers an automated payment request to the customer.
  • When declining, select a clear reason. A notification is sent to the customer automatically.
  • Operators who cancel a confirmed (paid) booking must issue a full refund via the platform. Refunds are processed by Stripe and typically reach the customer within 5–10 business days.
  • Honor all accepted bookings and commitments.

7. Customer Data

When a customer books your tour, you gain access to their full traveler profile through the platform. This includes sensitive personal data: passport number, blood group, allergies, medication, emergency contact, driving license number, and motorcycle details.

By accepting bookings, you agree to:

  • Use this data solely to operate the booked tour (safety preparation, logistics, emergency response).
  • Not store or export this data outside the Travel-Riders platform beyond what is strictly necessary for the tour.
  • Delete or return any copies of this data after the booking is completed or cancelled.
  • Comply with GDPR and any other applicable data protection law as a data processor acting on behalf of Travel-Riders.

8. Quality Standards

  • Maintain high safety standards on all tours
  • Provide excellent customer service throughout the booking and tour experience
  • Respond to customer and platform inquiries within 24 hours
  • Honor all accepted bookings and commitments

9. Contact Information

For questions about becoming an operator or about this agreement, please contact us at:

Email: partners@travel-riders.com
Pragmatic Pyramid, Unipessoal Lda
Address: Urb Jardim da Amoreira, Av Amalia Rodrigues Nr12 4A, 2620-521 Ramada - Odivelas, Portugal